1. Introduction
Chicken Fun Balloons Pty Ltd ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
Your Rights
Under Australian Privacy Principles (APPs) and GDPR (where applicable), you have the right to access, correct, delete, or limit the use of your personal information. Contact us to exercise these rights.
2. Company Information
Data Controller: Chicken Fun Balloons Pty Ltd
ABN: 12 345 678 901
Address: Ground Floor, 8 Spring Street, Sydney NSW 2000, Australia
Privacy Officer: hello@chicken-road.com.au
Phone: 1300 658 738
3. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Order Information: Purchase history, delivery addresses, special instructions
- Payment Information: Credit card details (processed securely by third-party providers)
- Communication Data: Messages sent through our contact forms, emails, or customer service
- Marketing Preferences: Newsletter subscriptions, communication preferences
Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referral sources, click patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Website preferences, session information, analytics data
Third-Party Information
- Social Media: Public profile information if you connect via social media
- Analytics Services: Google Analytics, Facebook Pixel (with consent)
- Payment Processors: Transaction confirmations from Stripe, PayPal, etc.
- Delivery Partners: Shipping status updates from Australia Post, courier services
4. How We Use Your Information
We use your personal information for legitimate business purposes, including:
Order Processing & Customer Service
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and delivery updates
- Handle returns, refunds, and customer inquiries
- Provide customer support and resolve issues
Marketing & Communications
- Send promotional emails and newsletters (with your consent)
- Inform you about new products, collections, and special offers
- Conduct customer surveys and gather feedback
- Personalize marketing messages based on your preferences
Website Improvement & Analytics
- Analyze website usage to improve user experience
- Optimize website performance and functionality
- Conduct market research and trend analysis
- Test new features and content
Legal & Compliance
- Comply with legal obligations and regulations
- Prevent fraud and ensure transaction security
- Resolve disputes and enforce our terms of service
- Maintain business records and accounting
5. Legal Basis for Processing (GDPR)
Where applicable, we process personal information based on the following legal grounds:
- Contract Performance: Processing necessary for order fulfillment and customer service
- Legitimate Interests: Business operations, fraud prevention, website analytics
- Consent: Marketing communications, cookies, social media integration
- Legal Obligation: Tax records, consumer protection compliance
6. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
- Payment Processors: Stripe, PayPal, Square for secure payment processing
- Shipping Partners: Australia Post, courier services for order delivery
- Email Services: Mailchimp, SendGrid for newsletter and transactional emails
- Analytics: Google Analytics, Facebook Pixel for website analytics
- Cloud Services: AWS, Google Cloud for data storage and website hosting
Legal Requirements
- Court orders, subpoenas, or legal proceedings
- Government authorities when required by law
- Law enforcement for fraud prevention or investigation
- Regulatory compliance and consumer protection
Business Transfers
In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to confidentiality agreements.
7. Data Security
We implement robust security measures to protect your personal information:
Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure cloud infrastructure
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Regular privacy and security training for employees
Payment Security
- We never store complete credit card information on our servers
- All payments are processed through PCI DSS compliant providers
- Tokenization and encryption protect payment data
- Regular security monitoring and fraud detection
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Customer Accounts: Until account deletion or 3 years of inactivity
- Order Information: 7 years for tax and warranty purposes
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months (Google Analytics default)
- Legal Records: As required by applicable laws
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality (shopping cart, login)
- Performance Cookies: Analytics and website optimization
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Personalized advertising and retargeting (with consent)
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. Our cookie banner allows you to customize your preferences.
10. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request a copy of your personal information
- Receive your data in a portable format
- Access your account information through our website
Correction and Updates
- Update your account information online
- Request correction of inaccurate information
- Contact us to update your preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Close your account and remove associated data
Marketing Opt-Out
- Unsubscribe from email newsletters using the link in emails
- Update your communication preferences in your account
- Contact us directly to opt out of all marketing
Important Note
Some information may be retained for legal compliance even after deletion requests. We'll inform you of any limitations when you contact us.
11. International Data Transfers
Our services may involve transferring data outside Australia. We ensure appropriate safeguards are in place:
- Transfers to countries with adequate protection levels
- Standard contractual clauses for EU data transfers
- Service provider agreements with privacy safeguards
- Regular review of international transfer arrangements
12. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Parental Rights
- Parents may request access to their child's information
- Request deletion of a child's personal information
- Refuse further collection of their child's information
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date at the top of this policy
Stay Informed
We recommend reviewing this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us & Complaints
For questions about this Privacy Policy or to exercise your rights, contact our Privacy Officer:
Privacy Officer
hello@chicken-road.com.au
Include "Privacy Inquiry" in subject line
Phone
1300 658 738
Mon-Fri, 9am-5pm AEST
Postal Address
Privacy Officer
Chicken Fun Balloons Pty Ltd
Ground Floor, 8 Spring Street
Sydney NSW 2000, Australia
Response Time
We aim to respond to privacy
inquiries within 30 days
External Complaints
If you're not satisfied with our response, you may lodge a complaint with:
- Australian Privacy Commissioner: www.oaic.gov.au
- EU Data Protection Authorities: For GDPR-related complaints
- State Fair Trading Offices: For consumer protection matters
15. Definitions
- Personal Information: Information that identifies or can reasonably identify an individual
- Processing: Any operation performed on personal data (collection, storage, use, disclosure)
- Data Controller: Entity that determines purposes and means of processing personal data
- Data Processor: Entity that processes personal data on behalf of a controller
- Consent: Freely given, specific, informed agreement to data processing
Thank you for trusting Chicken Fun with your personal information!
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